MuleSoft

MuleSoft is a data integration platform built to connect a variety of data sources and applications, and perform analytics and ETL processes. MuleSoft has also developed connectors for SaaS applications to allow analysis on SaaS data in conjunction with cloud-based and traditional data sources.

The MuleSoft Anypoint platform is designed around the Mule Enterprise Service Bus (ESB) and Event Driven Architecture (EDA). The platform creates a network of data, applications, and devices through APIs. MuleSoft's expanded view of integration provides the flexibility to integrate new technologies without custom coding each new integration.

The Anypoint Platform runs on the Mule runtime engine and a variety of pre-built connectors for common databases, applications, protocols, and APIs.

This architecture follows the current data integration trend of creating building blocks of connectors, APIs, and dataflows which simplify integration. Businesses can connect third-party applications, SaaS offerings, databases, cloud storage, and in-house data sources to analyze and mine data across the company.

MuleSoft also provides a developer’s kit to create custom connectors. These can be used with the Studio graphical user interface, dataflow, and API designer kits to create integrations and analytics to meet business needs.

The DataWeave data language is designed specifically for data integration. MuleSoft developed DataWeave to simplify data analysis, transformations, queries and normalization. Since it is integrated with the rest of the MuleSoft platform, pre-built templates can be used for complex analysis.

MuleSoft and ETL

These tools enable businesses to create dataflows and APIs and to simplify data mappings and transformations for custom ETL processes. These can be combined with the MuleSoft management center to perform complex analytics on data, APIs and applications.

For example, using MuleSoft a business could:

• Use the pre-built connectors to integrate data from Salesforce, Google Cloud Storage, and Oracle databases.

• Create a real-time data flow for streaming Salesforce data.

• Use DataWeave templates to transform Oracle data to integrate with Salesforce customer data.

• Perform analytics and queries on the combined customer data to discover customer growth trends.

So what does MuleSoft do?

Customers expect connected experiences. They don't want to see the seams where your systems and departments meet. MuleSoft brings this together by helping organizations change and innovate faster by making it easy to connect any application, data, and device with APIs — Application Programming Interfaces. APIs are messengers that take requests and tell a system what a user wants it to do, then returns the response back to that user.

MuleSoft makes it easy to unify data to deliver a single view of the customer, automate business processes, and build connected experiences. By using a modern API-led approach, each integration becomes a reusable building block. This process that optimizes a reusable process enables organizations to accelerate IT delivery, increase organizational agility, and deliver innovation at scale.

The results speak for themselves. Forrester found MuleSoft customers realize an ROI of 445% within just three years and were able to free up 90% developer time from maintaining APIs and integrations.

MuleSoft case study

Let’s use an example. One of the world’s largest consumer goods providers wanted to find more efficient solutions to deploy new products and services. Their goal was to roll out a new ecommerce initiative quickly, to engage directly with customers through both digital and in-store channels, and deliver a better customer experience.

To make this happen the company needed to connect multiple tools to its ecommerce platform, such as Salesforce Commerce Cloud, SAP, and NetSuite. Using a custom code path, they would need to:

• Spend IT time, effort, and resources to build three separate integrations while also including security considerations.

• Hire an employee who understood the thousands of fields in their ERP, the various systems required for their new ecommerce platform, and was able to build each integration.

• Create additional integrations if they ever change any of the systems they use.

Instead, the company decided to adopt MuleSoft to enable the connectivity between these tools. Using MuleSoft’s API-led approach, the company started by building a “Customer API.” That API takes only the information needed from the relevant systems, combines it and exposes it in a simple and accessible format. That means:

• Detailed knowledge of the systems isn’t necessary to get the data out — so anyone with the right credentials has access to the right information.

• Source and destination systems are swapped in and out easily. For example, if they switch ERPs, they just need to update the API rather than every integration point.

• Security is centrally controlled at the user-level.

• The Customer API is available for others to use in systems other than Salesforce, and available much quicker than building more integrations.

This company now delivers great customer experiences thanks to a 360 view of the customer created through an API-led approach. They can also deliver these experiences faster; today, deployment for new initiatives is 3-4 times faster — dropping from months to days.

How Salesforce and MuleSoft can be leveraged together

MuleSoft can connect any system, application, data, and device to unleash the power of the Customer 360. The combined power of MuleSoft, the #1 integration platform, and Salesforce, the #1 CRM, enable customers to accelerate digital transformation.

Together, MuleSoft and Salesforce give companies the ability to unlock data across systems, develop scalable integration framework, and ultimately create differentiated, connected experiences at a rapid pace. Across various integration patterns, Salesforce products, and third-party systems — the integration possibilities are endless. From developing integrated applications with Lightning Platform and Heroku, achieving a single customer view in Sales and Service Cloud by integrating siloed third-party systems, or connecting the Salesforce 360 with legacy sources to synchronize order, invoice, and product information.